Byrne Robotics: Statues, Action Figures and Other Toys

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Topic: Statues, Action Figures and Other Toys

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Paul Wills
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Joined: 18 August 2018
Location: United States
Posts: 901

Posted: 31 July 2023 at 9:06pm \| IP Logged \| 1	post reply

It just makes me want to see it more!

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John Byrne
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Grumpy Old Guy

Joined: 11 May 2005
Posts: 133571

Posted: 14 August 2023 at 5:35pm \| IP Logged \| 2	post reply

After much singing and dancing, that lifesize triceratops is finally ready for delivery. By which they mean bringing it to my house. But not unloading it from the truck. So I have to find a forklift and and operator�and no one I�ve called provides both!

The company also suggests the alternative of hiring 6 or 8 strong guys

sigh

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Brian Miller
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Joined: 28 July 2004
Location: United States
Posts: 31289

Posted: 14 August 2023 at 7:06pm \| IP Logged \| 3	post reply

I�m sure a few of us wouldn�t mind coming and helping�

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John Byrne
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Grumpy Old Guy

Joined: 11 May 2005
Posts: 133571

Posted: 17 August 2023 at 12:27pm \| IP Logged \| 4	post reply

After multiple�and contradictory*�back-and-forths with the company, over several months, this morning I decided to CANCEL the triceratops.

Makes me sad, but let�s see how THIS goes!

______

* Including contradicting their own website!

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Brian Miller
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Joined: 28 July 2004
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Posted: 17 August 2023 at 12:34pm \| IP Logged \| 5	post reply

Oh no! Sorry to hear, JB.

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John Byrne
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Grumpy Old Guy

Joined: 11 May 2005
Posts: 133571

Posted: 17 August 2023 at 12:40pm \| IP Logged \| 6	post reply

Thanks, Brian. A definite pain where I sit!

Their website says they charge 25% for �returns�. I wonder if they�ll try to #%*@ me with that!

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Michael Penn
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Joined: 12 April 2006
Location: United States
Posts: 12767

Posted: 17 August 2023 at 2:10pm \| IP Logged \| 7	post reply

Seems like it would've been less of a hassle to try to acquire a real Triceratops. Why sell something so neat for what has to be a limited market of buyers with so much difficulty?

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Brian Miller
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Joined: 28 July 2004
Location: United States
Posts: 31289

Posted: 17 August 2023 at 2:55pm \| IP Logged \| 8	post reply

You have to receive it to return it, right?

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John Byrne
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Grumpy Old Guy

Joined: 11 May 2005
Posts: 133571

Posted: 17 August 2023 at 3:30pm \| IP Logged \| 9	post reply

That�s the theory!

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Paul Wills
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Joined: 18 August 2018
Location: United States
Posts: 901

Posted: 17 August 2023 at 4:12pm \| IP Logged \| 10	post reply

I have a feeling now they're going to make every effort to get it delivered to you off the truck rather than have you go through with canceling it. Weird customer service though.

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Trevor Smith
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Joined: 21 September 2006
Location: Canada
Posts: 3549

Posted: 17 August 2023 at 5:49pm \| IP Logged \| 11	post reply

Weird to the point of actually being "customer disservice".

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James Woodcock
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Joined: 21 September 2007
Location: United Kingdom
Posts: 7858

Posted: 17 August 2023 at 10:39pm \| IP Logged \| 12	post reply

What kind of company expects a civilian customer to have access to a fork
lift?

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